Frequently asked questions (FAQs)

  1. When is the check-in time?
    Check-in time is after 15:00. Early check-in depends on the availability of accommodation. In the case that there are accommodation units available, we will be happy to provide you with an earlier check-in.

  2. When is the check-out time?
    Check-out time is by 11:00. A later check-out is possible at an extra charge, depending on the availability of accommodation.

  3. On your website, we have seen an offer with "price from…", but when we wanted to choose a date and make a booking, the price changed. Why is that?
    Our prices vary depending on the date of your stay and the availability of the accommodation property. The price indicated next to the offer ("price from") is the lowest available price in the period of validity of the selected offer.

  4. Can we get your price list?
    Our prices are subject to change depending on the period of stay and availability of accommodation. All prices are available on our website or on request from our Reservation Centre. Unfortunately, we do not have an annual price list, but we guarantee the lowest online price.

  5. Will a change in the period of my booking affect the price?
    A change in the dates can affect the price.

  6. Can I reserve a parking space?
    Parking spaces cannot be reserved. Parking is available subject to availability and for an additional fee.

  7. Can I book a certain accommodation unit (room number) in the desired property?
    Unfortunately, it is not possible to book a certain accommodation unit (room number). However, we guarantee that you will get the exact category of accommodation unit that you have booked. If you have any special wishes concerning your accommodation, we will be happy to note and meet them if possible.

  8. Is there a transfer service?
    If you need transport, please feel free to contact us and our agents will be happy to recommend the optimal transfer to the desired location in the destination in which you have booked your stay.

  9. How can I confirm my reservation?
    Reservations can be confirmed by entering your credit card details or by paying an advance as a guarantee of arrival.

  10. Which credit cards are accepted as a confirmation of reservation?
    You can confirm your reservation with one of the following cards: Visa Classic, American Express, Diners and MasterCard. We do not accept Visa Electron or debit cards.

  11. What are the payment options at reception and can I pay in instalments?
    You can pay your invoice in cash and by using all credit and debit cards. Payment in instalments is possible depending on the property. For more information, please contact our Reservation Centre.

  12. Are pets allowed in your properties?
    Pets are allowed in all our properties at an extra charge.

  13. In which currency can I make my payment?
    In all our accommodation properties in Croatia, payment is made at reception in EUR.

  14. Is there a kitchen in your apartments?
    Hotel apartments do not have a kitchen. Apartments in villas and the Medveja Tourist Resort have a fully-equipped kitchen.

  15. Is my child entitled to a free stay or discount?
    Discounts or free stays for children depend on the property and valid offer. A registration fee, insurance and tourist tax (which is calculated in accordance with legal provisions) must be paid for every child.

  16. Can I cancel my reservation free of charge?
    You can cancel your reservation in accordance with the cancellation terms. The cancellation and payment terms are elements of the reservation confirmation. In the case of regular terms, a reservation can be cancelled free of charge up to 48 hours prior to arrival, no later than 14:00 (CET). Terms may vary depending on the type of offer and the price list. Therefore, we kindly ask you to pay attention to the terms and conditions when making your booking. In the case of non-refundable reservations, payment is made at the moment of booking and later cancellations or changes of dates are not possible.