COVID-19: Your safety is our biggest priority

 

#WeCare

Fast, easy, and simple testing for the hotel guests!

Please book your COVID-19 test 24 hours in advance at the Hotel Front Office or request the order form here and send the completed and signed one to the e-mail address: covidtest@liburnia.hr

We organize the PCR testing Monday - Friday from 8 until 10 AM for the hotel guests.

Location: From Monday, 19 April 2021, the COVID-19 testing in Opatija will be conducted at a new location, in the near vicinity of Hotel Belvedere (the terrace of the hotel annexe).

For all the European Union citizens who have received the second dose of COVID-19 vaccine travel restrictions no longer apply!

 

TRAVEL INFORMATION

 
(Last update: 06.08.2021.)

 

Dear guests,

Liburnia Riviera Hotels pay great attention to the safety and wellbeing of its guests, partners, and employees. In order to ensure a safe environment and justify the trust given to us, we are carefully following and implementing the competent institutions’ recommendations regarding the COVID-19 pandemic. Furthermore, we have adjusted the reservation terms and conditions according to the extraordinary circumstances in order to increase the flexibility of the reservation management for our guests.

Our already high hygienic standards have been additionally raised due to the new conditions caused by the coronavirus pandemic. We have increased the frequency of cleaning in all of the accommodation units and hotel areas, while using the disinfectants which meet the European standards and do not endanger human health. Hand sanitizers and masks are available to all the hotel guests. You can find additional information about the measures being implemented in our hotels in further text.

 

We would like to thank you for the confidence you have shown to us so far. We will continue to implement the highest quality standards in our hotels in order to ensure a safe and unforgettable vacation for our guests. We look forward to your visit!

Your Liburnia Riviera Hotels


Entry to Croatia!

 

For a simpler and faster border crossing, we advise you to provide your information in advance through the web site  entercroatia.mup.hr.

All individuals who want to spend their vacation in Croatia must present the confirmation of booked accommodation and complete the Enter Croatia form.

Travellers who register on the web site entercroatia.mup.hr will receive an e-mail with a confirmation of the received notification and all the necessary information regarding the Croatian Institute of Public Health’s recommendations and instructions. Those travellers who do not provide their information in advance through the aforementioned application will have to do so at the border crossing in order to enter Croatia.

You can visit the official website of the European Commission, “Re-open EU”, to find the current information about travelling within the European Union and the situation at the border crossings, as well as all the available transport and tourist services in the member countries.

At the border crossings Bregana, Macelj, Rupa, and Plovanija there are separate lanes for the guests who had competed and sent the Enter Croatia form prior to their arrival.

 

 

 

 

 

 

 

COVID-19 TESTS LOCATIONS

 

Rapid Antigen Test (RAT)

Hotel Paris, Nikola Tesla street (from June 12th)

  • tests are performed every day (Sunday and Holidays included) from 9 am to 11 am 
  • pedestrian access, parking on M. Tita street (extra charge)
  • test results (in english and croatian) are ready within 60 minutes
  • tests are performed by Special Hospital Medico
  • price: 100,00 HRK, payable in cash only (HRK) on site

Health Center Opatija, stubište dr. Vande Ekl 1

  • tests are performed from Monday to Friday from 7 am to 9 am and on Saturdays from 8 am to 10 am 
  • pedestrian access, parking on M. Tita street (extra charge)
  • test results are ready within 30 minutes
  • tests are performed by Health Center of Primorje-Gorski Kotar County 
  • price: 150,00 HRK, payable in cash only (HRK) on site 
  • prior notice is not required for testing in published periods. Testing is also possible from Monday to Friday until 3 pm. In this case, prior agreement and delivery of the order form to rapid.covid.opatija@domzdravlja-pgz.hr is required. 
  • contact from 7.30 am to 9 am +385 51 271 476

Ive Kaline 2 (annex of the Hotel Belvedere)

  • tests are performed from Monday to Saturday from 8 am to 10 am
  • free parking lot
  • test results (in Croatian and English) are ready within 30 minutes and are submitted by e-mail or can be picked up in person 
  • tests are preformed by Teaching Institute of Public Health of Primorje-Gorski Kotar County (NZZJZ PGŽ) - Branch office Opatija
  • price: 125,00 HRK, payable in cash only (HRK) on site
  • contact: epidemiologija.opatija@zzjzpgz.hr, phone: +385 51 718 067
  • price: 40,00 HRK* for tourists who have a voucher or a eVistor certificate for minimum 3 overnights in a commercial accommodation facility (hotel, private accommodation ,etc.)

Thalassotherapia

  • address: M. Tita 188, 1st floor, room 16
  • from Monday to Friday from 7:30 am to 8:30 am and from 12 pm to 1 pm
  • test results in 15 minutes
  • price: 150,00 HRK
  • contact: +385 51 202620
  • make an appointment at least one day prior: privatno.narucivanje@tto.hr

Health Centar Matulji

  • address: Matulji, Dalmatinskih brigada street 30 b
  • every day from 7 am to 9 pm
  • test results in 20 minutes
  • price: 150,00 HRK
  • contact: bat@ustanova-medris.hr, phone: +385 (0)99 365 3230

 

PCR test 

Hotel Paris, Nikola Tesla street (from June 12th)

  • tests are performed every day (Sunday and Holidays included) from 9 am to 11 am 
  • pedestrian access, parking on M. Tita street (extra charge)
  • test results (in english and croatian) are ready within 24 hours
  • tests are performed by Special Hospital Medico
  • price: 550,00 HRK, payable in cash only (HRK) on site

Ive Kaline 2 (annex of the Hotel Belvedere)

  • tests are performed from Monday to Saturday from 8 am to 10 am
  • free parking lot
  • test results (in Croatian and English) are ready within 24 to 48 hours and are submitted by e-mail or can be picked up in person during working hours at NZZJZ PGŽ, Krešimirova 52a, Rijeka
  • tests are preformed by Teaching Institute of Public Health of Primorje-Gorski Kotar County (NZZJZ PGŽ) - Branch office Opatija
  • price: 390,00 HRK (new price from June 7th), payable in cash only (HRK) on site
  • contact: epidemiologija.opatija@zzjzpgz.hr, phone: +385 51 718 067 

Teaching Institute of Public Health, Krešimirova 52a, Rijeka

  • tests are performed from Monday to Saturday from 8 am to 12 pm at the parking lot next to the building of Institute (drive in testing)
  • test results (in Croatian and English) are ready within 24 to 48 hours and are submitted by e-mail or can be picked up in person during working hours at NZZJZ PGŽ, Krešimirova 52a, Rijeka (Monday to Friday 07:00 - 19:00, Saturday 08:00 - 15:00, Sunday 10:00 - 14:00)
  • Tests are performed by Teaching Institute of Public Health of Primorje-Gorski Kotar County (NZZJZ PGŽ)
  • The price of the PCR test is 390,00 HRK (new price from June 7th), payable in cash only (HRK) on site
  • it is recommended to come to the testing area with a completed order form. Pre-ordering is not required.
  • Contact: mis.kancelarija@zzjzpgz.hr phone: +385 51 554 803
  • On public holidays (June 3rd and 22nd), testing is possible only at the headquarters of the Institute of Public Health in Rijeka, Krešimirova 52a, Rijeka (PCR and RAT), and at the Clinical Hospital Center Rijeka (PCR).
 

TRAVEL INFORMATION

  • Children under the age of 7 travelling with their parents do not have to provide a negative test result or self-isolate if the parents can provide a negative PCR or RAT (rapid ANTIGEN) test or a medical certificate which confirms that they have recovered from SARS-CoV-2 or have been vaccinated. 
  • Individuals who have recovered from SARS-CoV-2 within the previous 6 months do not have to provide a negative PCR test or self-isolate. They have to provide a positive PCR or RAT (rapid ANTIGEN) test or a medical certificate which confirms that they have recovered from SARS-CoV-2. The certificate has to be older than 11 days from the date of arrival at the border crossing.
  • More information at: Safe stay in Croatia.
 

REQUIREMENTS FOR CROSSING THE REPUBLIC OF CROATIA BORDER FROM EUROPEAN UNION AND FOR THE EU CITIZENS

  • Providing a negative PCR or rapid antigen test on SARS-CoV-2 not older than 48 hours or performing the PCR testing or rapid antigen testing on SARS-CoV-2 immediately upon arrival in the Republic of Croatia (at their own expense), with the obligation to stay in self-isolation until the arrival of a negative test result.
  • If travellers have a rapid antigen test or plan to stay in Croatia for longer than 10 days, they have to undergo testing again up to the tenth day from the issue date of the test in question or provide a vaccination certificate that confirms that they had received a SARS-CoV-2 vaccine at least 14 days prior.
 

RETURN TO THE COUNTRY OF RESIDENCE

  • Austria – Guests returning from the Republic of Croatia have to provide a negative PCR test not older than 72 hours or RAT (rapid ANTIGEN) test not older than 48 hours or undergo testing in Austria within 24 hours and self-isolate for 10 days. After the fifth day of self-isolation, it is possible to undergo testing (PCR or RAT test). Those who have received the SARS-CoV-2 vaccine or have recovered from SARS-CoV-2 can enter Austria without the PCR test. Self-isolation not needed.
  • Bosnia and Herzegovina - EU Digital COVID Certificate or a certificate of vaccination against COVID-19.
  • Montenegro - Guests returning from the Republic of Croatia do not have to provide any of the aforementioned.
  • France - Guests returning from the Republic of Croatia have to provide a negative PCR test not older than 72 hours, RAT test not older than 48 hours or self-isolate for 7 days. Children under the age of 11 do not have to undergo testing.1 dose after 4 weeks, EU Digital COVID Certificate or a certificate of vaccination against COVID-19
  • Italy - Guests returning from the Republic of Croatia have to provide a negative PCR test not older than 48 hours or RAT (rapid ANTIGEN) test not older than 48 hours. Additionally, they have to undergo testing in Italy within 48 hours (PCR or RAT test). Self-isolation not required / repeat of the test after 5 days. EU Digital COVID Certificate or a certificate of vaccination against COVID-19.
  • Hungary - Guests returning from the Republic of Croatia have to provide a negative PCR test not older than 48 hours and self-isolate for 10 days. After the fifth day of self-isolation, it is possible to undergo testing (PCR test). If the test is negative, self-isolation is no longer necessary. All restrictions are lifted for the return to the Republic of Croatia, except for the commercial air travel.
  • Germany - Guests returning from the Republic of Croatia do not have to provide any of the aforementioned.
  • Slovenia - Guests returning from the Republic of Croatia have to provide a negative PCR test not older than 72 hours or RAT (rapid ANTIGEN) test not older than 48 hours. Those who have received the SARS-CoV-2 vaccine or have recovered from SARS-CoV-2 can enter Slovenia without the PCR test.
  • Serbia - Guests returning from the Republic of Croatia have to provide a negative PCR test not older than 48 hours or self-isolate for 10 days. Children under the age of 12 do not have to undergo testing or self-isolate.
  • Switzerland - Guests returning from the Republic of Croatia have to provide a negative PCR test not older than 72 hours and undergo a compulsory quarantine in the duration of 5 days. Self-isolation not required / repeat of the test after 5 days. Individuals who provide a certificate which states that they had recovered from SARS-CoV-2 in the previous 3 months do not have to undergo testing or self-isolate. Children under the age of 12 do not have to undergo testing or self-isolate.
  • United Kingdom - Guests returning from the Republic of Croatia have to provide a negative PCR or RAT (rapid ANTIGEN) test not older than 72 hours and self-isolate for 10 days. During the self-isolation, they have to undergo PCR testing on the 2nd and 8th day of self-isolation. Children under the age of 11 do not have to undergo testing or self-isolate. PCR TESTING We organize the PCR testing for the hotel guests from Monday to Friday (8 Am – 10 AM) in the near vicinity of Hotel Belvedere (the terrace of the hotel annexe) or in the booked hotel (if required). You can book your SARS-CoV-2 test prior to arrival by completing an online form or contacting the Liburnia Riviera Hotels reservation centre at least 24 hours before the requested date of testing.
  • Medical certificate which confirms that individuals have recovered from SARS-CoV-2 or received a vaccine (2 doses) can also be used to enter these countries. 
 

PCR TESTING

  • We organize the PCR testing for the hotel guests from Monday to Friday (8 Am – 10 AM) in the near vicinity of Hotel Belvedere (the terrace of the hotel annexe) or in the booked hotel (if required).
  • You can book your SARS-CoV-2 test prior to arrival by completing an online form or contacting the Liburnia Riviera Hotels reservation centre at least 24 hours before the requested date of testing. 
 

RESERVATION POLICY

  • Book your stay in Liburnia Riviera Hotels without any risk!
  • We have adjusted our reservation policy for you and therefore your booking can be changed or cancelled 48 hours prior to the scheduled arrival.
 

MEASURES WE HAVE TAKEN AT OUR HOTELS TO ENSURE THE SAFETY OF YOUR HEALTH

  • All employees have been provided with information about SARS-CoV-2 and precautionary measures.
  • Hotel staff adheres to good personal hygienepractices frequent handwashing, coughhygiene, social distancing protocols) and provided with face masks and gloves.
  • Hotel staff which is in contact with food preparation and which entering the guest rooms will be required to wear gloves and face masks (as needed).
  • Hand sanitizer stations installed throughout public areas at guests’ high-contact points and in back-of-house areas.
  • Limitation of the number of guests in the common areas.
  • Frequent disinfection of the elevator controlpanel and staircase handrails.
  • Detailed handwashing instructions placed in all public toilets and sanitary blocks.
  • Increased frequency of cleaning and disinfection of public areas (including lobbies, restaurants and bars, restrooms, spa and pool areas, etc.)
 

RESTAURANTS & BARS

  • Guests will be asked to disinfect their hands and measure the tempreature at the entrance of restaurants and bars. Furthermore, guests will be asked to wear a mask and to take it off only while aeting or drinking.
  • Sufficient distance between seating setups (min. 1,5 m) unless it is a family group or group belonging together.
  • Self-service safety changes at the buffet table (guests will be served by staff at buffet stations).
  • Disinfection of all tables and menus after each service and also kitchen areas.
  • For health safety reasons the menus have been removed from the tables the staff will present a menu to the guests at a safe distance respecting all prescribed measures.
  • Safe and hygienic food preparation and service practice.
  • Frequent ventilation of common f&b spaces.
  • Hand sanitizer stations installed at restaurants and bars.
  • Reservations at hotel restaurants are recommended (not mandatory).
 

RECEPTION AREA

  • Guests will be asked to wear a mask while being on the reception.
  • Limitation of the number of guests at the reception.
  • Ensured designated space 1,5 m of between guests at the reception during check-in.
  • Hand sanitizer stations installed at reception.
  • Increase the frequency of cleaning reception area.
  • Provision of protective masks and gloves for our guests on request.
  • Limited occupancy of elevators (up to 2 people), unless it is a family group.
  • Non-cash payment recommendation.
 

HOUSEKEEPING

  • Enhanced cleaning and sanitation protocols in guest rooms focusing on high-touch points in guest rooms (including light switches, door and window handles, remote controllers, thermostats, water faucets, hangers etc.).
  • Daily housekeeping service may be modified in accordance with guest requirements.
  • Guests are instructed to use the “Do not disturb” sign to limit unwanted staff entry into rooms.
  • Contactless option for drop-off and pick-up at door available for room service delivery.
 

SPA / POOLS AND BEACH AREA

  • Guests will be asked to wear a mask on the reception area and during some of the treatments.
  • Furniture set-up in spa/pools/beach area rearranged to encourage social distancing protocols (min. 1,5 m).
  • Increased frequency of cleaning and disinfection of wellness/spa areas (massage rooms, fitness machines, handrails in swimming pools, spa & sun lounges etc.).
  • All spa treatments are performed with special care respecting all prescribed health measures to ensure the health safety of guests.
  • After each spa treatment is ensured deep disinfection and cleaning.
  • Hand sanitizer stations installed at high-contact areas and in wellness/spa area.
  • Limitation of the number of guests at the wellness/spa.
  • Reservations for spa treatments by phone are recommended (not mandatory).
 

WHAT OUR GUESTS CAN DO FOR HEALTH SAFETY

  • Wear a mask.
  • Adhere to the prescribed health measures at the hotel and destination during your stay.
  • Wash and disinfect your hands regularly, avoid touching the face with your hands.
  • Maintain social distancing.
  • Avoid handshakes and hugs as much as possible.
  • When coughing, take care of the health safety of the people in your environment.
  • In case you get symptoms (fever, dry cough) stay in your room and inform the reception. The reception will then inform the emergency medical service.
 

FAQ

1. Which epidemiological measures are in force in the Republic of Croatia regarding the COVID-19 pandemic?

  • The latest information about the coronavirus pandemic in the Republic of Croatia and the measures currently in place can be found at the following link: https://www.koronavirus.hr/.

2. What is required for entrance into the Republic of Croatia?

  • In order to learn more about the entry requirements in the Republic of Croatia and the current limits, you can visit the official website of the Ministry of the Interior: https://mup.gov.hr/uzg-covid/286210. All passengers who plan on crossing the Croatian border are advised to complete the arrival form that can be found at https://entercroatia.mup.hr/ before embarking on a trip. Timely completion of the form decreases the waiting time at the border crossing.

3. What are the requirements for the return to the country of residence?

  • Please contact the competent authorities in order to learn more about the return to your country of residence. You can visit the official website of the European Union which provides an overview of the health situation and travel restrictions in European countries: https://reopen.europa.eu/en.

4. Where can the PCR test for COVID-19 be administered?

  • From Monday, 19 April 2021, the COVID-19 testing in Opatija will be conducted at a new location, in the near vicinity of Hotel Belvedere (the terrace of the hotel annexe). Additional information can be found at https://www.zzjzpgz.hr/.

5. What are the terms and conditions for the modification and cancellation of the reservations made through the official website and reservation centre?

  • We took into consideration the exceptional circumstances caused by the COVID-19 pandemic around the world when defining the general reservation terms and conditions in our hotels for the hotel stays in 2021. We strived to ensure the maximum flexibility of the modification and cancellations terms and conditions. The reservation terms and conditions depend on the selected option and are stated in the reservation confirmation.

6. Is it possible to modify the reservation according to the original terms and conditions?

  • The modification of the reservation is possible according to the availability and the accommodation prices which are valid for the new period of stay at the time of the modification.

7. How can I cancel or modify the reservations which were made through online travel agencies (e.g., Booking, Expedia) or other travel agencies?

  • If the reservation was not made through our website or reservation centre, please contact the travel agency through which the reservation was made in order to inquire about the terms and conditions of the reservation and request the modification or cancellation of the reservation.

8. Is it possible for outside guests to use the hotel pool and wellness centre or to have a meal in the hotel restaurant?

  • The use of hotel facilities for outside guests depends on the epidemiological measures in place during the relevant time period. It is not possible for outside guests to visit a hotel restaurant while the restaurants in the Republic of Croatia are officially closed.

9. Are all of the hotel facilities available to the guests

  • All of the hotel facilities are available to the hotel guests in accordance with the valid epidemiological measures.

10. How are the meals served in the hotel?

  • All the hotel meals are served buffet-style and the hotel staff serve the guests with the selected dishes during the meals.

11. Are the face masks mandatory in the hotel?

  • Face masks are mandatory in the common hotel areas in compliance with the recommendations of the Civil Protection Headquarters of the Republic of Croatia.

12. Is there a protocol in place in the case of the appearance of the COVID-19 symptoms in the hotel?

  • The hotel staff will act in accordance with the epidemiological recommendations in the case of the appearance of the COVID-19 symptoms.

13. Can the hotel organize the PCR testing for its guests?

  • The hotel can contact the epidemiological service on behalf of the hotel guests and arrange the appointment for the PCR testing.

14. How will the entertainment and animation programmes be implemented in the hotels during the COVID-19 pandemic?

  • Our hotels follow the health institutions' recommendations for kindergartens and implement them in all of the programmes intended for children. The highest hygienic standards are ensured. Hotel staff make sure that the required distance between the guests is maintained and hand sanitizers are available in all of the areas where the entertainment and animation programmes take place.

 

 

For more information please contact our reservation center:

 

Information & reservation